Membership Drives Engagement

Your employees join us as members. It drives engagement and shows we’re genuinely focused on their needs.

The memorable experiences we create for members amplify engagement, adherence and outcomes. When our actions show members that we actually really care, they care right back. They care about our recommendations, our programs, and our delight in seeing them achieve their health goals. They take ownership.

They belong.

“I didn’t know going to the doctor could be so awesome!”
-Crossover Health Medical Group member

Remarkable member satisfaction

Metric Traditional Primary Care Crossover Health Medical Group
Scope of Service Medical Only Medical, Physical, Behavioral & More
Primary Visit Length 15 Minutes 30 Minutes
Specialist Referral Rate 20%1 10%
Average Wait Time for New Patient Appointment more than 3 weeks 3 1 day
Average Wait Time on Day of Visit 20+ minutes 4 less than 5 minutes
Net Promoter Score 40% (Kaiser) 84.4%
Total Healthcare Spend per Patient per Year --- 30%+ lower per patient

1. Aetna White Paper. “A First Look at National Referral Patterns from Primary Care Practices.” October 2012. 2. Average visit cost calculations include copays and co-insurance/deductibles and are calculated from our claims database. 3. New York Times Sunday Review. “Waiting and waiting.” July 7, 2014. 4. Press Ganey 2014 survey results.

Membership matters

For our members, belonging means access to healthcare near to where they work.
Healthcare they’re always connected to. Healthcare that’s accountable to them.


A care team aligned around our mission


Comprehensive and integrated primary health and secondary care


24/7 access and a distinct, designed experience


Enabling technology we build into all we do

Belonging to Crossover Health means something bigger too. Being a member means belonging to a movement, the cause of good health. We get our energy from working with people to help them set and achieve their health goals – whether it’s losing weight, getting rid of aches and pains, eating better, being able to relax or train for that first race. And we think as we succeed with enough people, it will create a real force for change.

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