FAQ

Frequently asked questions 

If you’re an eligible employee from one of our employer partners, you can access Crossover Health Medical Group and our Practice. Simply create an account online or at one of our Practice. Once your account is verified, you will have access to all of the services online and in-person.

You can make an appointment for any of our health services online, in person, or by phone. If you’re scheduling online, simply log in, and access the scheduling tool. However you schedule, you’ll receive an email confirmation as well as a reminder 24 hours before your appointment. For your convenience, we also allow a “pre-flight” check-in to your appointment.

Our care team is available 24/7, including nights, weekends, and holidays for established members. Please call the main phone number and you will be routed to the physician on-call. You can also log in to your Crossover Health Medical Group account to message your provider, request a refill prescription, and analyze your health online. Depending on the nature of the request, your provider can access your online health record to document care, order refills for convenient pickup, or communicate with specialist and imaging centers in the community.

The choice is yours! You are not required to switch your primary care physician to use our services. In fact, you can use us in conjunction with your current physician and you don’t need a doctor’s referral to see our Active Care providers (Chiropractic, Physical Therapy and Acupuncture).

Crossover Health Medical Group is set up to work seamlessly with the health plans chosen by your employer. Our hosts know your plan well and can answer any questions you may have.

Your employer determines the specific benefit design and insurance programs. This typically includes a nominal co-pay, deductible or co-insurance for services. Our hosts can share with you the Fee Schedule for your employer upon request.

You can pay for services using a credit card (VISA, MasterCard, Discover and American Express) or debit card, which includes your Health Savings Account (HSA) Payment Card. Crossover Health Medical Group will ask you to pay for any applicable cost at the time of your visit.

Crossover Health has referral coordinators that provide guidance and will communicate to our curated network of specialists who share our commitment to an engaging patient experience. They will work with the specialist office to make sure that the referral process is seamless and efficient for you.

If you need care outside our Practices, our care team will help coordinate a referral. We also work with the referring specialist to ensure that all the information from outside care is collected back into your medical record for complete documentation.

Approximately 50 of the most common medications are kept in stock at all Crossover Health clinics for the convenience of  a first-time fill. This means, if we carry the medication your Crossover Health doctor prescribes to you, you won’t need to go to a pharmacy to have it filled. Should you need to refill your prescription more than once, a Crossover Health host will help you get your medication through our mail-order service. 

Yes. We have partnered with Lyft ride-sharing services to ensure that patients can easily access our Practices. Simply access the app on your mobile device and a ride should be available within about 5 minutes. Please apply the rate code received in your confirmation email and the ride will be discounted accordingly.

Your personal health information is protected by federal privacy and security regulations. Crossover Health Medical Group complies with HITRUST to protect personal health information, following standards for privacy, security, and network architecture. As a separate Medical Group, we do not share identifiable health information with your employer.

Your personal health information is protected by federal privacy and security regulations. Crossover Health complies with HITRUST to protect personal health information, following standards for privacy, security, and network architecture. As a separate medical group, Crossover does not share identifiable health information with your employer. Any violation of this privacy policy by your employer or any other person is a clear violation of HIPAA legislation and carries significant legal and financial consequences.

Yes. The information saved in our electronic health record is accessible through several export standards utilized throughout the health industry. The EHR used by Crossover Health Medical Group takes advantage of the continuity of Care Record (CCR) format. This is accessible upon request and within your online account.

To transfer your records, simply contact any of our clinics to request a records release form. Once completed, return this form to Crossover in person or via fax and they will work with your current providers to retrieve your records. If you prefer to request your records, simply fill out the form and send to your current physician. Records are not required prior to seeing our physicians.

Yes, your spouse/partner can accompany you to your appointment.

There are multiple ways to provide feedback about your experiences including: completing a Patient Satisfaction Survey after your appointment, sending an email to info@gocrossoverhealth.com, or talking directly to a Practice Manager on-site.

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