How does it work?
Send a message about your health concern or question to your care team.
Connect with your dedicated care team for:
Come to us for any health concern - big or small. As your medical home, we manage all aspects of your health from wellness check ups, minor injuries, and sick care to chronic health problems like diabetes or high blood pressure.
Heal aches and pains in your bones, joints, and muscles so you can move around more easily.
Cope with life’s troubles and learn to thrive even in uncertain or difficult times. A healthy body includes a healthy mind.
Get help with sleep issues, meet fitness goals, or learn to eat healthier. We can also help you quit smoking, find better work-life balance, and stay at a healthy weight.
Your Care Navigator will be your guide from start to finish for any appointments you need outside of Crossover.
Meet some of the team
Register at care.crossoverhealth.com. If you have received services at the Life@ Wellness Center at MPK in the past, you will already have a Crossover account and can log in using the same email and password. You may request to reset your password in the login process, if needed.
There are no fees for starting a “Conversation” with your care team and no limits on messaging back and forth with your provider. Some health concerns can be solved this way and will not require an appointment. For any video or phone visits, care will follow your regular fee schedule. For all outside lab orders and in-person community referrals, you will be billed according to your medical plan.
Providers from each service line are available from 8am-5pm local time Monday through Friday. Virtual Primary Care is available 7 days/week 8am-5pm local time. If you log in afterhours and start a conversation that requires attention, you will be given the option to escalate your care to “urgent” by calling the phone number shown on screen to be connected to Crossover’s on-call physician.
Although response times may vary, the care team will typically respond to a “Conversation” and any subsequent messages, within two hours of receipt during business hours Monday - Friday 8am - 5pm local time. This allows you to go about your day without finding and scheduling an appointment, commuting, sitting in a waiting room, and repeating the sequence with any needed follow-up appointments.
No, Facebook will not have access to your patient records. Your personal health information (PHI) is protected by federal privacy and security regulations. Crossover Health uses a HITRUST-certified data security protocol to protect personal health information, following standards for privacy, security, and network architecture.