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Welcome to Crossover Health

PepsiCo employees in work locations with an Employee Health and Wellness Center and their adult dependents (age 18+) now have access to Crossover Health. Crossover offers affordable, high-quality healthcare without the hassles.

The Crossover Difference

As a Crossover member, you’ll enjoy:

  • More Options: Receive a wide range of medical services, including primary care, physical therapy, mental health support, care navigation, and more directly from Crossover, or get connected to Crossover through your onsite Johns Hopkins clinician.
  • Convenience: Easily schedule same- or next-day virtual appointments (in-person appointments also available in select locations).
  • Low Cost: Free, unlimited messaging with your Crossover providers. No hidden fees. Upfront billing, and low-to-no costs for different services.
Accessing Care with Crossover

Whether the care you receive is online or in-person (available in select locations), you get the same high-quality
care every time. Getting started is simple:

  1. Sign up/log in to your account.
  2. To schedule an appointment or send a message about your care needs, click Start care now and follow the prompts on the screen.
  3. Click Direct message to send a direct message to any member of your care team once you have engaged with them.

If you choose “Start care now” or “Direct message,” a care team member will get back to you within two hours of receiving your message during business hours. You’ll receive an email or a notification from the Crossover mobile app when they’ve responded. Simply sign in to read their response and continue messaging with your team until your issue is resolved.

Crossover Services

One team of health professionals working together—primary care, physical therapy, coaching, mental health, and care navigation.

Primary Care

Get care for illnesses and chronic conditions, complete preventive screenings, and request labs.

Mental Health

Cope with life’s challenges and learn to thrive, even in uncertain or difficult times.

Care Navigation

Be guided from start to finish for any services or appointments you need outside of Crossover.

Coaching

Work with coaches on fitness, nutrition, and setting and achieving goals for a healthy lifestyle.

Physical Therapy

Heal body aches and pains and learn ways to reduce or prevent injury in your everyday activities.

Services & Fees by Location

PepsiCo employees have access to a variety of Crossover virtual services via our secure online platform. Your onsite Johns Hopkins clinician can also connect you to these new, wider range of medical services—all from the Crossover care team.  If you are a PepsiCo employee located in Purchase, NY or Auburn, WA, you also have access to select in-person services.

Available Services
  • Virtual =
  • In Person =
  • Service
    Virtual
    In Person
  • Annual Physical
  • Primary Care
  • Health Coaching
  • Mental Health
  • Physical Therapy
  • Care Team Messaging
Fees
Enrolled in PepsiCo Medical Plan?*
Service Cost
Preventative Care (E.g. Annual Physical) $0
Primary Care (E.g. Sick Care) $0
Health Coaching (E.g. Nutrition Education) $0
Mental Health Care $0
Physical Therapy $0
Care Team Messaging (Unlimited) $0

*These fees also apply to adult dependents (age 18+) only if they are enrolled in the eligible employee’s medical plan through PepsiCo.

Service Cost
Preventative Care (E.g. Annual Physical) $0
Primary Care (E.g. Sick Care) $35***
Health Coaching (E.g. Nutrition Education) $0
Mental Health Care $35
Physical Therapy $35
Care Team Messaging (Unlimited) $0

*These fees also apply to adult dependents (age 18+) only if they are enrolled in the eligible employee’s medical plan through PepsiCo.

**For those enrolled in a Kaiser medical plan who require labs, prescriptions, or a referral to a specialist, they will need to visit a Kaiser Primary Care Physician or pay out of pocket in full for these services.

***Per IRS guidelines, a copay is required to maintain HSA eligibility. No copays are required once the plan deductible has been met.

Not Enrolled in PepsiCo Medical Plan?
Service Cost
Preventative Care (E.g. Annual Physical) $0
Primary Care (E.g. Sick Care) $35
Health Coaching (E.g. Nutrition Education) $0
Mental Health Care $35
Physical Therapy $35
Care Team Messaging (Unlimited) $0
Available Services
  • Virtual =
  • In Person =
  • Service
    Virtual
    In Person
  • Annual Physical
  • Primary Care
  • Nurse Visit
  • Health Coaching
  • Mental Health
  • Physical Therapy
  • Routine Labs
  • Medications
  • Care Team Messaging
Fees
Enrolled in PepsiCo Medical Plan?*
Service** Cost
Preventative Care (E.g. Annual Physical) $0
Primary Care $0
Nurse Visit $0
Health Coaching (E.g. Nutrition Education) $0
Mental Health Care $0
Physical Therapy $0
Routine Labs*** $0
Medications**** $0
Care Team Messaging (Unlimited) $0

*In-person services at the Employee Health and Wellness Center in Purchase, NY are available for PepsiCo employees only. Employee dependents (age 18+) have access to virtual services but do not have access to in-person services at this location.

**Not all services are available in person.

***$0 lab fee is only for in-house labs and blood draws. All outside lab orders will be billed according to your health insurance.

****$0 cost is for any medications dispensed at a Crossover health center location. If the medication you are prescribed is not carried by the health center, your care team can send the prescription electronically to the pharmacy of your choice. Prescriptions dispensed outside of Crossover will be billed according to your health insurance.

Service** Cost
Preventative Care (E.g. Annual Physical) $0
Primary Care $35****
Nurse Visit $0
Health Coaching (E.g. Nutrition Education) $0
Mental Health Care $35
Physical Therapy $35
Routine Labs***** $0
Medications****** $0
Care Team Messaging (Unlimited) $0

*In-person services at the Employee Health and Wellness Center in Purchase, NY are available for PepsiCo employees only. Employee dependents (age 18+) have access to virtual services but do not have access to in-person services at this location.

**Not all services are available in person.

***For those enrolled in a Kaiser medical plan who require labs, prescriptions, or a referral to a specialist, they will need to visit a Kaiser Primary Care Physician or pay out of pocket in full for these services.

****Per IRS guidelines, a copay is required to maintain HSA eligibility. No copays are required once the plan deductible has been met.

*****$0 lab fee is only for in-house labs and blood draws. All outside lab orders will be billed according to your health insurance.

******$0 cost is for any medications dispensed at a Crossover health center location. If the medication you are prescribed is not carried by the health center, your care team can send the prescription electronically to the pharmacy of your choice. Prescriptions dispensed outside of Crossover will be billed according to your health insurance.

Not Enrolled in PepsiCo Medical Plan?
Service* Cost
Preventative Care (E.g. Annual Physical) $0
Primary Care $35
Nurse Visit $0
Health Coaching (E.g. Nutrition Education) $0
Mental Health Care $35
Physical Therapy $35
Routine Labs** $0
Medications*** $0
Care Team Messaging (Unlimited) $0

*Not all services are available in person.

**$0 lab fee is only for in-house labs and blood draws. All outside lab orders will be billed according to your health insurance.

***$0 cost is for any medications dispensed at a Crossover health center location. If the medication you are prescribed is not carried by the health center, your care team can send the prescription electronically to the pharmacy of your choice. Prescriptions dispensed outside of Crossover will be billed according to your health insurance.

Available Services
  • Virtual =
  • In Person =
  • Service
    Virtual
    In Person
  • Annual Physical
  • Primary Care
  • Nurse Visit
  • Health Coaching
  • Mental Health
  • Physical Therapy
  • Chiropractic
  • Routine Labs
  • Medications
  • Care Team Messaging
Fees
Enrolled in PepsiCo Medical Plan?*
Service Cost
Preventative Care (E.g. Annual Physical) $0
Primary Care $0
Nurse Visit $0
Health Coaching (E.g. Nutrition Education) $0
Mental Health Care $0
Physical Therapy $0
Chiropractic $0
Routine Labs** $0
Medications*** $0
Care Team Messaging (Unlimited) $0

*These fees also apply to adult dependents (age 18+) only if they are enrolled in the eligible employee’s medical plan through PepsiCo.

**$0 lab fee is only for in-house labs and blood draws. All outside lab orders will be billed according to your health insurance.

***$5 cost is for any medications dispensed at a Crossover health center location. If the medication you are prescribed is not carried by the health center, your care team can send the prescription electronically to the pharmacy of your choice. Prescriptions dispensed outside of Crossover will be billed according to your health insurance.

Service Cost
Preventative Care (E.g. Annual Physical) $0
Primary Care $35***
Nurse Visit $0
Health Coaching (E.g. Nutrition Education) $0
Mental Health Care $35
Physical Therapy $35
Chiropractic $35
Routine Labs**** $0
Medications***** $5
Care Team Messaging (Unlimited) $0

*These fees also apply to adult dependents (age 18+) only if they are enrolled in the eligible employee’s medical plan through PepsiCo.

**For those enrolled in a Kaiser medical plan who require labs, prescriptions, or a referral to a specialist, they will need to visit a Kaiser Primary Care Physician or pay out of pocket in full for these services.

***Per IRS guidelines, a copay is required to maintain HSA eligibility. No copays are required once the plan deductible has been met.

****$0 lab fee is only for in-house labs and blood draws. All outside lab orders will be billed according to your health insurance.

*****$5 cost is for any medications dispensed at a Crossover health center location. If the medication you are prescribed is not carried by the health center, your care team can send the prescription electronically to the pharmacy of your choice. Prescriptions dispensed outside of Crossover will be billed according to your health insurance.

Not Enrolled in PepsiCo Medical Plan?
Service Cost
Preventative Care (E.g. Annual Physical) $0
Primary Care $35
Nurse Visit $0
Health Coaching (E.g. Nutrition Education) $0
Mental Health Care $35
Physical Therapy $35
Chiropractic $35
Routine Labs* $0
Medications** $5
Care Team Messaging (Unlimited) $0

*$0 lab fee is only for in-house labs and blood draws. All outside lab orders will be billed according to your health insurance.

**$5 cost is for any medications dispensed at a Crossover health center location. If the medication you are prescribed is not carried by the health center, your care team can send the prescription electronically to the pharmacy of your choice. Prescriptions dispensed outside of Crossover will be billed according to your health insurance.

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Download the Crossover Health App

Reach your care team on the go, check-in for visits, make payments, and more. Not a Crossover member yet? You can download the app and create an account to get started.

 I think Crossover has done an amazing job in getting the best people. I love all the people I have worked with and continue to see.” 

— Crossover Member
FAQ

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CROSSOVER SERVICES AND CARE TEAM

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