Activate or sign in to your account at care.crossoverhealth.com. You can access care through messaging or by scheduling visits.

Yes. The choice is yours. You are not required to switch your primary doctor to use Crossover services and you don’t need a referral to see our care providers. In fact, you can use Crossover in conjunction with your current physician to best meet your health needs, or for the times you need quick, convenient attention.

It depends. Crossover health centers can dispense some types of medication at the time of your visit. Standard copays for the medication will apply. If the medication you are prescribed is not carried in the health center, someone from your care team can send the prescription electronically to the pharmacy of your choice.

Yes. All Crossover members (including eligible dependents age 18+) can download and use the Crossover app from the App Store or Google Play. 

Everything you can do on the website can also be done on the Crossover app. With the app, you are able to opt in to receive real-time notifications from your care team and reminders to check in for appointments. You can use a secure facial- or fingerprint-recognition biometric log-in. Once you’re logged in, you can easily check your account, send and read messages, view your appointment and health history, and more.

As an Expedia Group employee who lives outside of the United States, you and your adult dependents (age 18+) have access to in-person care at the Expedia Group Health & Wellness Center on Expedia’s Seattle campus. You will need to present  your “GEO Blue Health Plan Insurance Card” and a valid passport  when you arrive for your appointment. There will be no cost to you for in-person care you and your adult dependents (age 18+) receive at the clinic.

As an Expedia Group employee who recently relocated to the United States, you and your adult dependents (age 18+) have access to in-person care at Crossover’s health centers in the Seattle area. You will need to present your “GEO Blue Health Plan Insurance Card”  and a valid passport when you arrive for your appointment. There will be no cost to you for in-person care you and your adult dependents (age 18+) to receive at the clinic. Once your Expedia Group US employee benefits are effective, you and your adult dependents (age 18+) can access Crossover Health’s virtual and in-person care options nationwide.

Expedia Group Health & Wellness Center is open 8 am – 5 pm (PT), Tuesday through Thursday. Crossover’s health centers are open from 8am–5pm (local time), Monday through Friday.

You can send a message to your provider at any time, 24/7. The care team responds to messages between 8am–5pm (local time), Monday through Friday. The typical response time is between one and two hours and may be as short as 20 minutes.

This conveniently located health center offers primary care, mental health, physical therapy, health coaching, and more—all from one dedicated, connected care team. Book an appointment now. In-person and virtual appointments are available Monday–Friday, 8am–5pm.

Appointments can be made by scheduling via the app, or by calling 425-270-2193 or walking into the Expedia Group Health & Wellness Center.  All pediatric care must be scheduled by calling 425-270-2193 during regular clinic hours. Pediatric visits cannot be scheduled online or by walking into the clinic. 

To schedule an appointment online: 

1. Activate your membership at care.crossoverhealth.com.
2. Click Start care now to begin virtual care with your care team, or click Schedule a visit to book an in-person or virtual appointment at a health center. 
3. Have a question? Log in and message your care team from your account.

Pediatric sports physicals and office visits for acute care are available in-person at the Expedia Group Health & Wellness Center exclusively.  Appointments must be scheduled by calling 425-270-2193 during regular clinic hours.  Pediatric care cannot be accessed virtually. Dependents aged 2-17 years are not eligible to receive other care from Crossover Health providers.  

There is no cost for pediatric sports physicals. Office visits are free for those enrolled in Expedia Group’s Regence EPO, PPO, or HDHP plans, and low cost for all other eligible dependents with a Washington state address.

There is no cost for membership and no/low cost to receive care from Crossover for Expedia Group employees and their dependents (age 2+). Please visit the Member Fee Schedules for Expedia Group Health & Wellness Center, Crossover Health Centers and Virtual Care to review costs.

Crossover Health Virtual Care Fees

Crossover Health Center Fees

Expedia Group Health & Wellness Center Fees

We accept credit cards and debit cards, including FSA’s and HSA’s for qualified medical expenses. Please note, we do not accept cash payments.

Knowing what is going on in your body before you notice symptoms is part of creating a strategy for health.  A virtual Preventive Health Assessment (PHA) with Crossover is the best way to get started.  A virtual PHA is designed to give your provider a complete picture of your overall health from your perspective and may take minutes to complete. It’s a chance for you to share your physical and mental health background, any challenges you’re facing, and describe your short- and long-term goals.  After your PHA, your Crossover provider will collaborate with your entire Crossover care team. They’ll create a custom plan just for you, and help schedule any in-person follow ups that might be needed, like lab tests or screenings. You do not have to complete a PHA to receive care from Crossover, however it is a great way for you and your care team for both you and your Crossover care team to learn more about your overall health.

Completing your PHA often takes  just a few minutes.  It may take longer depending on your health conditions. For example,  if you have a chronic condition such as diabetes, you will be asked  to provide specific details around your diagnosis and treatment. To get started online, log into your account here  and click the Start a New Conversation -> I need a doctor -> I’d like a Preventive Health Assessment (PHA).

No. Your personal health information is protected by federal privacy and security regulations. Crossover Health complies with HITRUST to protect personal health information, following standards for privacy, security, and network architecture. As a separate Medical Group, Crossover does not share identifiable health information with your employer. Any violation of this privacy policy by your employer or any other person is a clear violation of HIPAA legislation and carries significant legal and financial consequences.

The health information saved in Crossover’s electronic health record (EHR) is accessible through various secure export standards that are utilized throughout the health industry. The EHR used by Crossover Health takes advantage of the Continuity of Care Record (CCR) format. This is accessible upon request and within your online account.