Welcome to Crossover Health in Philadelphia

Comcast NBCUniversal employees 18 yrs and older who are enrolled in the IBX Pay Now/Pay Later plan.

Start by signing up for a Crossover account. Once you become a Crossover member, you get access to Crossover’s team of providers, including Primary Care doctors and nurses, Health Coaches, Mental Health therapists, Physical Therapists, and Care Navigators.

There’s no complicated billing, insurance submissions, or unnecessary paperwork. The care you receive from Crossover will be low- to no-cost, depending on your medical plan. Please see the tables above for a complete list of services and fees.

Get started by logging in—anytime, anywhere—to your Crossover account, then send a message to your Care Team or schedule an appointment. They can answer questions, provide care, and develop treatment plans. All of your providers work together to help you get and stay healthy, and you get the same Care Team every time, whether you receive virtual or in-person care.

Your Care Team includes a Care Navigator, who will personally guide you when you need to access care outside of Crossover. For example, if your Crossover Primary Care provider recommends a surgical consultation, Dermatology, or Cardiology, your Care Navigator can find an in-network specialist and assist in making an appointment for you. The Care Navigator will also help arrange tests and lab work, and make sure your records are transferred back to Crossover.

Sign up at https://care.crossoverhealth.com using your Comcast email address. You can access care on the Crossover platform in the following ways:

1. Get Care Now:  Receive care by scheduling an appointment or messaging for your Primary Care, Mental Health, and Health Coaching needs
2. Direct Message:  Once you start care, you can send a direct message to your whole Care Team at once, or to any specific member of your team.

Comcast Philadelphia employees have access to in-person care from Crossover provider(s) at the Comcast Health Center. For more information about services and fees, please see the tables above.

• Comcast Health Center: 1701 John F. Kennedy Boulevard, 25th Floor, Philadelphia, PA 19103

If you’re experiencing a medical emergency, please call 9-1-1 or visit the closest emergency department. Crossover Health is available for non-emergency healthcare needs. You can message a Crossover provider and get a reply within two business days or less during business hours. You’ll get an email alert to log back into the secure platform to read the response. Please continue messaging with your Care Team until your issue is resolved.

Yes. You can download and use the Crossover app from the App Store or Google Play. Use the same username and password on the Crossover app that you use to log in on the website. Note for iPhone users: you need the latest version of iOS installed and running on your iPhone as pending iOS updates might prevent the app from opening.

Everything you can do on the website can also be done on the Crossover app. With the app, you’re able to opt-in to receive real-time notifications from your Care Team and reminders to check in for appointments. You have the option of using a secure, facial- or fingerprint-recognition biometric log-in. Once you’re logged in, you can easily check your account, send and read messages, view your appointment and health history, and more.

Whether you’re navigating depression, struggling with isolation or anxiety, confronting discrimination—our specialists have the diverse training and experience to help. Our team takes a welcoming, warm approach to ease members into the treatment that is most helpful and comfortable. You and your therapist will make a plan and set goals for you to reach. We want to help you learn ways to cope with whatever you’re going through.

Your Care Team consists of Primary Care doctors and nurses, Mental Health therapists, Physical Therapists, Health Coaches, Care Navigators and more. You can learn more about the services offered and see provider bios on the Crossover care platform, under the option, “Meet Your Team.”

Yes. The choice is yours. You’re not required to switch your primary doctor to use Crossover services, though having one Primary Care provider is ideal to avoid fragmented care. In fact, you can use Crossover in parallel with your current physician to best meet your health needs, or for the times you need quick, convenient attention.

Throughout your care journey, your Care Navigator will be your guide for whatever care you need, in or outside of Crossover. Care Navigators provide support for:

• Referral for surgical consultation
• MRIs, CT Scans, X-rays, and other diagnostic imaging
• Psychiatric services
• Other specialists (i.e., Physical Therapy, Orthopedics, Dermatology, Cardiology, etc.)

Your health plan covers the cost* of your care at Crossover. There is no co-pay if you use Crossover Health for any of these services.

*Select charges may apply for certain services not fully covered by your insurance.

For Crossover members with access to the Comcast Health Center, the onsite VSP vision center can place your order for lenses and/or frames through your VSP plan. Lenses/frames may be purchased out-of-pocket if you don’t have VSP or you have used up your VSP benefit for the year.

No, Comcast NBCUniversal will not have access to your health information. Your personal health information is protected by federal privacy and security regulations. Crossover Health complies with HITRUST to protect personal health information, following standards for privacy, security, and network architecture. As a separate medical group, Crossover does not share identifiable health information with your employer. Any violation of this privacy policy by your employer or any other person is a violation of HIPAA legislation and carries significant legal and financial consequences. You can read more about Crossover’s commitment to your privacy here.