Welcome to Crossover Health

Activate or sign in to your account at care.crossoverhealth.com. You can access care through messaging or by scheduling visits.

Yes. The choice is yours. You’re not required to switch your primary doctor to use Crossover services and you don’t need a referral to see our providers. In fact, you can use Crossover in conjunction with your current physician to best meet your health needs, or for the times you need quick, convenient attention.

The Crossover Care Navigator will help coordinate referrals to specialists outside of Crossover, including referrals to surgery, imaging, and other specialty services. The Care Navigator will help identify high quality, in-network specialists, assist with prior authorizations, and help close the loop with the referring Primary Care provider.

The Care Team consists of Primary Care doctors and nurses, Psychologists and Mental Health Therapists, Physical Therapists, Chiropractors, Health Coaches, Care Navigators and more. You can learn more about the services offered and see the team member’s bios inside the Crossover care platform under the option, “Meet Your Team.” The bios will not be visible until you initiate care for the first time. After that, you will see your Care Team every time you log in.

It depends. Crossover health centers can dispense some types of medication at the time of your visit. Standard copays for the medication will apply. If the medication you are prescribed is not carried in the health center, someone from your Care Team can send the prescription electronically to the pharmacy of your choice.

Yes. All Crossover members (including eligible dependents (age 18+)) can download and use the Crossover app from the App Store or Google Play.

Everything you can do on the website can also be done on the Crossover app. With the app, you are able to opt in to receive real-time notifications from your Care Team and reminders to check in for appointments. You can use a secure facial- or fingerprint-recognition biometric log-in. Once you’re logged in, you can easily check your account, send and read messages, view your appointment and health history, and more.

There is no cost for membership and no/low cost to receive care from Crossover. Stanford has made this free membership available to all employees and their adult dependents (age 18+) enrolled in a Stanford sponsored Aetna Insurance Plan. How much a visit costs depends on your insurance. Typically, a visit will include a nominal copay, deductible, or coinsurance payment. Please visit the Member Fee Schedule to review costs.

We accept credit cards and debit cards, including FSA’s and HSA’s for qualified medical expenses. Please note, we do not accept cash payments.

No. Your personal health information is protected by federal privacy and security regulations. Crossover Health complies with HITRUST to protect personal health information, following standards for privacy, security, and network architecture. As a separate Medical Group, Crossover does not share identifiable health information with your employer. Any violation of this privacy policy by your employer or any other person is a clear violation of HIPAA legislation and carries significant legal and financial consequences.

The health information saved in Crossover’s electronic health record (EHR) is accessible through various secure export standards that are utilized throughout the health industry. The EHR used by Crossover Health takes advantage of the Continuity of Care Record (CCR) format. This is accessible upon request and within your online account.