Primary Care
Detroit
Welcome to the Neighborhood Health Centers at Crossover Detroit
It’s easy for Amazon employees, spouses, and their children to get quality, affordable healthcare. The care team is available online and in person. We offer a wide range of health services and visits are never more than $45. Watch the video to see for yourself.
Quick Links
What’s New at Your NHC
Feel Your Best This Season
As celebrations begin and the year ends, Crossover supports your efforts to be healthy. These self-care tips will help you feel good and enjoy the season’s special moments.
New hours at the Neighborhood Health Centers at Crossover
The NHCs at Crossover have new hours to ensure we are able to provide the best care when our members most often visit.
Monday-Friday 8 am-5 pm
Saturday-Sunday Closed
Upcoming Eligibility Changes
Starting January 1 2025, Amazon associates, spouses and dependents can only access the NHCs if enrolled in an Amazon sponsored Aetna, Cigna, Premera, or Kaiser health plan. If you are not enrolled in an Amazon sponsored health plan, you can keep using the NHCs through the end of this year.
Feel Your Best This Season
As celebrations begin and the year ends, Crossover supports your efforts to be healthy. These self-care tips will help you feel good and enjoy the season’s special moments.
New hours at the Neighborhood Health Centers at Crossover
The NHCs at Crossover have new hours to ensure we are able to provide the best care when our members most often visit.
Monday-Friday 8 am-5 pm
Saturday-Sunday Closed
Upcoming Eligibility Changes
Starting January 1 2025, Amazon associates, spouses and dependents can only access the NHCs if enrolled in an Amazon sponsored Aetna, Cigna, Premera, or Kaiser health plan. If you are not enrolled in an Amazon sponsored health plan, you can keep using the NHCs through the end of this year.
Services
In Person =
Virtual =
Pediatric Care
Mental Health
Health Coaching
Physical Medicine
Prescriptions
Lab Work
NHCs Near You
Crossover serves our Amazonian’s everywhere virtually and in person with multiple Health Centers in the Detroit area. Explore the map below to find a location near you.
Detroit Health NHCs
Explore the map to see other locations near you
Crossover Royal Oak
424 E. 4th Street, Suite 100,
Royal Oak, MI 48067
Hours of Operation
Monday – Friday | 8am – 5pm
Saturday – Sunday | Closed
Contact
Explore the map to see other locations near you
Crossover Westland
2118 S Wayne
Westland, MI 48186
Hours of Operation
Monday – Friday | 8am – 5pm
Saturday – Sunday | Closed
Contact
Fees
Enrolled in an Amazon Health Plan?
In-Network, Shared Deductible, Standard plans
Service
Cost
Health Coaching
(For ages 18 and older)
$0
Preventative Care
(For ages 12 and older)
$0
Sick Care
(same-day or next day for all ages)
$25*/10**
Primary Care
(For ages 12 and older)
$25*/10**
Mental Health
(For ages 18 and older)
$25*/10**
Physical Medicine
(For ages 18 and older)
$25*/10**
*In Person
**Virtual
Not Enrolled in an Amazon Health Plan?
Self Pay
Service
Cost
Health Coaching
(For ages 18 and older)
$0
Preventative Care
(For ages 12 and older)
$45
Sick Care
(same-day or next day for all ages)
$45
Primary Care
(For ages 12 and older)
$45
Mental Health*
(For ages 18 and older)
$45
*5 free visits through your Resources for Living EAP benefit
Health Savings Plan
Service
Cost
Health Coaching
(For ages 18 and older)
$0
Preventative Care
(For ages 12 and older)
$0
Sick Care
(same-day or next day for all ages)
$45/4.50*
Primary Care
(For ages 12 and older)
$45/4.50*
Mental Health
(For ages 12 and older)
$45/4.50*
Physical Medicine
(For ages 18 and older)
$45/4.50*
*All visits (in-person and virtual) are $45 until deductible is met. Once met, visits are $4.50
What our members say…
Common Questions
All full-time, part-time, and seasonal Amazon employees (blue and white badges) and their family members (spouses & dependents ages 0 and up) are eligible to receive care from the NHCs at Crossover. Everyone can access our primary care and health coaching. However, some of our other services are only accessible if you are enrolled in an Amazon Health Plan.
Expect upfront billing and no hidden fees when receiving care. If you are enrolled in Amazon Benefits, preventive care, health coaching, lab work, and nurse visits are offered at no cost. All other services are never more than $45. On some of the Amazon health plans, virtual services are just $10. If you are not enrolled in Amazon Benefits, health coaching, lab, and nurse visits are offered at no cost. All other services are $45 per appointment. A complete fee and service schedule can be found above.
The choice is yours! You are not required to switch your primary care physician to use Crossover’s services. In fact, you can use Crossover in conjunction with your current physician to best meet your health needs or for the times you need quick, convenient attention.
No, Amazon will not have access to your health information. Your personal health information is protected by federal privacy and security regulations. Crossover Health complies with HITRUST to protect personal health information, following standards for privacy, security, and network architecture. As a separate medical group, Crossover Health does not share identifiable health information with your employer. Any violation of this privacy policy by your employer or any other person is a clear violation of HIPAA legislation and carries significant legal and financial consequences.