Activate your account at care.crossoverhealth.com. If you have received care with Crossover, your account is already activated; simply sign in using the same email and password. You can access care through messaging or by scheduling visits.

Yes. The choice is yours. You are not required to switch your primary doctor to use Crossover services and you don’t need a referral to see our care providers. In fact, you can use Crossover in conjunction with your current physician to best meet your health needs, or for the times you need quick, convenient attention.

The care team consists of primary care doctors and nurses, psychologists and mental health therapists, physical therapists, health coaches, and care navigators. You can learn more about the services offered and see the team member’s bios inside the Crossover care platform under the option, “Meet Your Team.” The bios will not be visible until you initiate care for the first time. After that, you will see your care team every time you log in.

For Crossover members, the onsite VSP vision center at select health centers can place your order for lenses and/or frames through your VSP plan. Lenses/frames may be purchased out-of-pocket if you don’t have VSP or you have exhausted your VSP benefit for the year.

It depends. Crossover health centers can dispense some types of medication at the time of your visit. Standard copays for the medication will apply. If the medication you are prescribed is not carried in the health center, someone from your care team can send the prescription electronically to the pharmacy of your choice.

Yes. All Crossover patients (including eligible dependents) can download and use the Crossover app from the App Store or Google Play. Use the same username and password on the Crossover app that you use to log in on the website.  Note for iPhone users: you need the latest version of iOS installed and running on your iPhone as pending iOS updates might prevent the app from opening.

Everything you can do on the website can also be done on the Crossover app. With the app, you are able to opt in to receive real-time notifications from your care team and reminders to check in for appointments. You have the option of using a secure, facial, or fingerprint recognition biometric log in—and once you’re logged in, you can easily check your account, send and read messages, view your appointment and health history, and more.

Yes. Crossover is partnered with Lyft to take you (and your eligible adult dependents) to and from a nearby Crossover location. Your email appointment reminder will include a Lyft voucher code (up to $20 each way). If you book your visit less than 24 hours before your appointment, you’ll get your code in your confirmation email. When you book your Lyft ride, the code must be entered into the Lyft app in order to have the $20 applied to your ride. The ride must either stop or start at a Crossover Health Center location in order to be considered a valid ride.

How much a visit costs depends on your benefit design and insurance. Typically, a visit will include a nominal copay, deductible, or coinsurance payment. Please visit the Member Fee Schedule to review current medical plan coverage and costs. 

We accept credit cards and debit cards. Please note, we do not accept cash payments.

No. Your personal health information is protected by federal privacy and security regulations. Crossover Health complies with HITRUST to protect personal health information, following standards for privacy, security, and network architecture. As a separate Medical Group, Crossover does not share identifiable health information with your employer. Any violation of this privacy policy by your employer or any other person is a clear violation of HIPAA legislation and carries significant legal and financial consequences.

The health information saved in Crossover’s electronic health record (EHR) is accessible through various secure export standards that are utilized throughout the health industry. The EHR used by Crossover Health takes advantage of the Continuity of Care Record (CCR) format. This is accessible upon request and within your online account.