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Louisville

Welcome to the Neighborhood Health Centers at Crossover Louisville

It’s easy for Amazon employees, spouses, and their children to get quality, affordable healthcare. Our Neighborhood Health Centers (NHCs) at Crossover are exclusively for you. The care team is available online and in person. We offer a wide range of health services and visits are never more than $45. Watch the video to see for yourself.

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Neighborhood Health Center at Crossover Access Changes In 2025

Neighborhood Health Center at Crossover Access Changes In 2025

Starting January 1, 2025

You and your dependents can only get care at NHCs at Crossover if you’re enrolled in an Amazon Aetna, Cigna, Premera, or Kaiser health plan. To use the NHC services in 2025, please enroll in an Amazon sponsored health plan during your open enrollment window:

• Arizona and Texas: 9/25/24 - 10/9/24
• California and Michigan: 10/29/24 - 11/12/24
• Indiana and Kentucky: 11/5/24 - 11/19/24

If you choose not to, or are not eligible to enroll in a health plan, we’ll work to transition your care out of Crossover before the end of the year. You can keep using the NHCs until 12/31/24.
Please reach out to My HR or Site HR with any questions about open enrollment or health plan eligibility.

What’s New at Your NHC

fight the flu graphic

Fight the Flu

If you’ve ever had chills and aches from the flu, you know it’s better to avoid getting sick in the first place. Our blog explains how the flu shot works to save you from the worst symptoms and keep the virus from spreading. Read the article and get a flu shot through your Neighborhood Health Centers this year.

Click the link to see all the ways you can get a flu shot through the Neighborhood Health Centers this year.

Fight the Flu
younger man looking concerned

Stressed About Shots? We Can Help

If getting shots makes you nervous, you’re not alone. We’ve got a few tips to help you stay calm for your flu and COVID vaccines—to stay healthy all season.

De-Stress
Chicken Sancocho recipe

Try Our Soup When You’re Sick

Warm chicken soup hits the spot when you’re sick to make you feel better. Try our healthy recipe to boost your immune system and find fast relief. Or make a batch to keep in the freezer so it’s there when you need it.

Get the Recipe
fight the flu graphic

Fight the Flu

If you’ve ever had chills and aches from the flu, you know it’s better to avoid getting sick in the first place. Our blog explains how the flu shot works to save you from the worst symptoms and keep the virus from spreading. Read the article and get a flu shot through your Neighborhood Health Centers this year.

Click the link to see all the ways you can get a flu shot through the Neighborhood Health Centers this year.

Fight the Flu
younger man looking concerned

Stressed About Shots? We Can Help

If getting shots makes you nervous, you’re not alone. We’ve got a few tips to help you stay calm for your flu and COVID vaccines—to stay healthy all season.

De-Stress
Chicken Sancocho recipe

Try Our Soup When You’re Sick

Warm chicken soup hits the spot when you’re sick to make you feel better. Try our healthy recipe to boost your immune system and find fast relief. Or make a batch to keep in the freezer so it’s there when you need it.

Get the Recipe
Services
In Person =
Virtual =
One simple place to go for quality care. The care team is available online and in person. We offer a wide range of health services and visits are never more than $45.

Primary Care

Pediatric Care

Mental Health

Health Coaching

Physical Medicine

Prescriptions

Lab Work
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NHCs Near You

Crossover serves our Amazonian’s everywhere virtually and in person with multiple Health Centers in the Louisville area. Explore the map below to find a location near you.
Amazon Louisville NHC locations in a Texas state shape vector
Louisville NHCs
Jeffersonville
Ridge Park
Explore the map to see other locations near you

Crossover Jeffersonville

434 Patrol Road Suite 220,
Jeffersonville, IN 47130

Hours of Operation

Monday – Friday | 7am – 9pm

Saturday – Sunday | 9am – 5pm

Contact

1-888-854-1397

Explore the map to see other locations near you

Crossover Ridge Park

4813 Dixie Highway,
Louisville, KY 40216

Hours of Operation

Monday – Friday | 7am – 9pm

Saturday – Sunday | 9am – 5pm

Contact

1-888-854-1397

Fees

Enrolled in an Amazon Health Plan?
In-Network, Shared Deductible, Standard plans
Service
Cost

Health Coaching
(For ages 18 and older)

$0

Preventative Care
(For ages 12 and older)

$0

Sick Care
(same-day or next day for all ages)

$25*/10**

Primary Care
(For ages 12 and older)

$25*/10**

Mental Health
(For ages 18 and older)

$25*/10**

Physical Medicine
(For ages 18 and older)

$25*/10**

*In Person
**Virtual

Not Enrolled in an Amazon Health Plan?
Self Pay
Service
Cost

Health Coaching
(For ages 18 and older)

$0

Preventative Care
(For ages 12 and older)

$45

Sick Care
(same-day or next day for all ages)

$45

Primary Care
(For ages 12 and older)

$45

Mental Health*
(For ages 18 and older)

$45

*5 free visits through your Resources for Living EAP benefit

Health Savings Plan
Service
Cost

Health Coaching
(For ages 18 and older)

$0

Preventative Care
(For ages 12 and older)

$0

Sick Care
(same-day or next day for all ages)

$45/4.50*

Primary Care
(For ages 12 and older)

$45/4.50*

Mental Health
(For ages 12 and older)

$45/4.50*

Physical Medicine
(For ages 18 and older)

$45/4.50*

*All visits (in-person and virtual) are $45 until deductible is met. Once met, visits are $4.50

Schedule a visit

What our members say…

What our members say…
„

“If you’re an employee of Amazon I highly recommend you & your family utilizing every medical benefit being offered here.”

„

“I am incredibly amazed by the service & quality at this (NHC at Crossover) facility.”

Common Questions

All full-time, part-time, and seasonal Amazon employees (blue and white badges) and their family members (spouses & dependents ages 0 and up) are eligible to receive care from the NHCs at Crossover. Everyone can access our primary care and health coaching. However, some of our other services are only accessible if you are enrolled in an Amazon Health Plan. The NHCs are not open to the public and exclusively serve Amazon employees and their families.
Expect upfront billing and no hidden fees when receiving care. If you are enrolled in Amazon Benefits, preventive care, health coaching, lab work, and nurse visits are offered at no cost. All other services are never more than $45. On some of the Amazon health plans, virtual services are just $10. If you are not enrolled in Amazon Benefits, health coaching, lab, and nurse visits are offered at no cost. All other services are $45 per appointment. A complete fee and service schedule can be found above.
The choice is yours! You are not required to switch your primary care physician to use Crossover’s services. In fact, you can use Crossover in conjunction with your current physician to best meet your health needs or for the times you need quick, convenient attention.
No, Amazon will not have access to your health information. Your personal health information is protected by federal privacy and security regulations. Crossover Health complies with HITRUST to protect personal health information, following standards for privacy, security, and network architecture. As a separate medical group, Crossover Health does not share identifiable health information with your employer. Any violation of this privacy policy by your employer or any other person is a clear violation of HIPAA legislation and carries significant legal and financial consequences.
Questions?

Give us a call at 1-888-854-1397