Louisville

Welcome to the Neighborhood Health Centers at Crossover Louisville

It’s easy for Amazon employees, spouses, and their children to get quality, affordable healthcare. The care team is available online and in person. We offer a wide range of health services and visits are never more than $45. Watch the video to see for yourself.

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Services
Locations & Fees

What’s New at Your NHC

Feel Your Best This Season

As celebrations begin and the year ends, Crossover supports your efforts to be healthy. These self-care tips will help you feel good and enjoy the season’s special moments.

Read blog

New hours at the Neighborhood Health Centers at Crossover

The NHCs at Crossover have new hours to ensure we are able to provide the best care when our members most often visit.

Monday-Friday 8 am-5 pm
Saturday-Sunday Closed

Upcoming Eligibility Changes

Starting January 1 2025, Amazon associates, spouses and dependents can only access the NHCs if enrolled in an Amazon sponsored Aetna, Cigna, Premera, or Kaiser health plan. If you are not enrolled in an Amazon sponsored health plan, you can keep using the NHCs through the end of this year.

Feel Your Best This Season

As celebrations begin and the year ends, Crossover supports your efforts to be healthy. These self-care tips will help you feel good and enjoy the season’s special moments.

Read blog

New hours at the Neighborhood Health Centers at Crossover

The NHCs at Crossover have new hours to ensure we are able to provide the best care when our members most often visit.

Monday-Friday 8 am-5 pm
Saturday-Sunday Closed

Upcoming Eligibility Changes

Services

In Person =

Virtual =

One simple place to go for quality care. The care team is available online and in person. We offer a wide range of health services and visits are never more than $45.

Primary Care

Pediatric Care

Mental Health

Health Coaching

Physical Medicine

Prescriptions

Lab Work

NHCs Near You

Crossover serves our Amazonian’s everywhere virtually and in person with multiple Health Centers in the Louisville area. Explore the map below to find a location near you.

Amazon Louisville NHC locations in a Texas state shape vector

Louisville NHCs

Jeffersonville

Ridge Park

Explore the map to see other locations near you

Crossover Neighborhood Health Center for Amazon, Louisville, Jeffersonville, Showroom

Crossover Neighborhood Health Center for Amazon, Louisville, Jeffersonville, Hallway

Crossover Jeffersonville

434 Patrol Road Suite 220,
Jeffersonville, IN 47130

Hours of Operation

Monday – Friday | 8am – 5pm

Saturday – Sunday | Closed

Contact

1-888-854-1397

Explore the map to see other locations near you

Crossover Ridge Park

4813 Dixie Highway,
Louisville, KY 40216

Hours of Operation

Monday – Friday | 8am – 5pm

Saturday – Sunday | Closed

Contact

1-888-854-1397

Fees

Enrolled in an Amazon Health Plan?

In-Network, Shared Deductible, Standard plans

Service

Cost

Health Coaching
(For ages 18 and older)

Preventative Care
(For ages 12 and older)

Sick Care
(same-day or next day for all ages)

$25*/10**

Primary Care
(For ages 12 and older)

$25*/10**

Mental Health
(For ages 18 and older)

$25*/10**

Physical Medicine
(For ages 18 and older)

$25*/10**

*In Person
**Virtual

Not Enrolled in an Amazon Health Plan?

Self Pay

Service

Cost

Health Coaching
(For ages 18 and older)

Preventative Care
(For ages 12 and older)

$45

Sick Care
(same-day or next day for all ages)

$45

Primary Care
(For ages 12 and older)

$45

Mental Health*
(For ages 18 and older)

$45

*5 free visits through your Resources for Living EAP benefit

Health Savings Plan

Service

Cost

Health Coaching
(For ages 18 and older)

Preventative Care
(For ages 12 and older)

Sick Care
(same-day or next day for all ages)

$45/4.50*

Primary Care
(For ages 12 and older)

$45/4.50*

Mental Health
(For ages 12 and older)

$45/4.50*

Physical Medicine
(For ages 18 and older)

$45/4.50*

*All visits (in-person and virtual) are $45 until deductible is met. Once met, visits are $4.50

Schedule a visit

What our members say…

„

“If you’re an employee of Amazon I highly recommend you & your family utilizing every medical benefit being offered here.”

„

“I am incredibly amazed by the service & quality at this (NHC at Crossover) facility.”

Common Questions

Who is eligible to receive care from Crossover Health?

All full-time, part-time, and seasonal Amazon employees (blue and white badges) and their family members (spouses & dependents ages 0 and up) are eligible to receive care from the NHCs at Crossover. Everyone can access our primary care and health coaching. However, some of our other services are only accessible if you are enrolled in an Amazon Health Plan.

What can I expect to pay for services offered at these Neighborhood Health Centers?

Expect upfront billing and no hidden fees when receiving care. If you are enrolled in Amazon Benefits, preventive care, health coaching, lab work, and nurse visits are offered at no cost. All other services are never more than $45. On some of the Amazon health plans, virtual services are just $10. If you are not enrolled in Amazon Benefits, health coaching, lab, and nurse visits are offered at no cost. All other services are $45 per appointment. A complete fee and service schedule can be found above.

Can I keep seeing my current doctor?

The choice is yours! You are not required to switch your primary care physician to use Crossover’s services. In fact, you can use Crossover in conjunction with your current physician to best meet your health needs or for the times you need quick, convenient attention.

Will my employer have access to my health information?

No, Amazon will not have access to your health information. Your personal health information is protected by federal privacy and security regulations. Crossover Health complies with HITRUST to protect personal health information, following standards for privacy, security, and network architecture. As a separate medical group, Crossover Health does not share identifiable health information with your employer. Any violation of this privacy policy by your employer or any other person is a clear violation of HIPAA legislation and carries significant legal and financial consequences.