VIRTUAL CARE

Get Healthcare On Your Terms

Virtual Care is easy to access, affordable, and available when and where you need it most. All without the travel, wait times, or hassles of traditional healthcare.

Get Started with Virtual Care

The Truth About Virtual Care

Maybe you already have an in-person doctor you like and trust. Or maybe you think Virtual Care isn’t “real” care, is too complicated, or won’t be able to help with your issue. The truth is Virtual Care gives you:

Care Anytime, Anywhere
Talk to a doctor by video, phone, or messaging from home, work, or on the go. Plus, manage appointments and view health records, lab results, and more via our secure, free app.

95% Patient Satisfaction
Experience reliable, high-quality, whole person care from your Virtual Care Team that seamlessly connects with your existing in-person care.

Low- to No-Cost Visits
Virtual Care saves you time and money with most people saving an average of 35 minutes of travel time and $11 per visit.

Extra Support & Options
Even if you have a doctor you see regularly, it’s an easy, flexible way to expand or backup your care—right from your phone or computer—that always fits your schedule and budget.

Virtual Care with Crossover gives you options. It’s a flexible and simple way to get quick access to quality, whole-person care that fits your schedule and budget. Whether you’re at home, at work, or just on the go, you can easily connect with your Care Team from anywhere on your phone or computer.

Don’t Just Take Our Word for It…

Don’t Just Take Our Word for It…
„
My provider really listened to me and gave me a clear next step. It felt just like an in-person visit.”

– Crossover Member, Seattle, WA
„
I used it when I had the flu. It saved me a trip to urgent care and hours of waiting.”

– Crossover Member, Dallas, TX

6 Reasons Members Love Virtual Care

Enhanced Experience
Quick, convenient care when you need it most. Additional support if the doctor you regularly see is unavailable. Seamless connection between all providers—in person and virtual.
More Options
Get care anytime from anywhere—home, work, on the go. Enjoy care your way via video, phone, or messaging, Get text reminders for upcoming appointments.
Hassle-Free
No missed work or school pick-up. Easily manage your care through our app. Stress-free care that fits your schedule.
Save Time & Money
Save up to 23% in total health costs as a member. Plus, no wasted time in traffic or waiting rooms. Affordable care that works with your budget.
Personalized For You
Whole-person care tailored to your needs and goals. Easy-to-use care built on trust, not transactions. Designed for your privacy and comfort.
Great For When You’re...
Traveling or away from home. Sick with minor or contagious conditions. Monitoring new medications. Following up on lab results. Dealing with minor aches, pains, injuries. Short on time or too busy for in-person appointments.
happy business woman close up

Frequently Asked Questions

Virtual Care doesn’t have to replace your in-person doctor. You can use both! Virtual Care gives you the option to get care anytime, from anywhere. You can schedule video visits, chat via phone, and send messages to your Care Team all from your phone or computer. Having Virtual Care as an option is handy when you can’t get in to see your regular doctor, are traveling, too sick to leave home, or you just have a quick question.
During a video visit, Crossover’s virtual Primary Care doctors perform a Preventive Health Assessment (PHA). A PHA is the same as an annual physical. It allows your Primary Care provider to get your medical history and give recommendations—and it’s all done via messaging, whenever it’s convenient for you. If you need any in-person lab testing or imaging, your Primary Care provider and Care Navigator can help you get that taken care of, wherever works best for you.
Not at all. Crossover doctors use clinical algorithms, real-time assessments and telehealth tools to deliver exceptional care. Our virtual Care Team builds a strong relationship with you to deliver personalized care in the privacy and comfort of your chosen space.
All Crossover virtual providers respond to messages Monday-Friday, 8 am-5 pm PST. Virtual Primary Care providers also respond to messages Saturday/Sunday 8 am-5 pm CST.
Crossover offers Primary Care, Physical Medicine, Mental Health, Health Coaching, and Care Navigation via our virtual Care Team.
Virtual Physical Therapy uses an evidence-based approach to treating musculoskeletal conditions like back pain, neck pain, or post-surgical recovery—delivered remotely via a secure video platform. Our Physical Therapists use exercises, stretches, and more to help you recover from injuries, reduce pain, and improve mobility.
Crossover Health uses secure, HIPAA-compliant video conferencing applications like Zoom, Webex, and Microsoft Teams. These applications offer HD-quality video, work on both PC/Mac and iPhone/Android devices, and use 256-bit AES encryption to protect your privacy.

In most cases, you will use Zoom. We recommend that you test your device before your visit. If you don’t have Zoom installed, you can download it here.

At the time of your appointment, click the link that says [Click here to join your video visit] to connect with your Care Team member at the time of your visit.

Find more tips here on how to prepare for a successful online visit with your Care Team.