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HOW IT WORKS
We’ve Built a Team-Based,
Life-Focused, Hybrid Care
Model

Every health goal starts here, together.

We meet you where you are on your health journey

To get better outcomes and experiences for our members, we’ve designed a Primary Health model that you can easily tap into—online or in person. We’re here for you when you’re sick, or need a checkup and immunizations, but we’re also here for all of the in-between moments to help you live your best life.

The building blocks of Primary Health

At Crossover, you’ll develop an ongoing relationship with an interdisciplinary care team you can trust. Together, we will address your health history, environment, and unique circumstances that affect your complete wellbeing. If you need care outside of Crossover, we’ll help you with that every step of the way. We see how health should be—connected, affordable, without barriers, and all in one place.

Connected

Meet some of our friendly care team members

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I love the fact that I work with the same
Crossover doctors and nurses every time.
It really adds to my comfort level.”

— Crossover Member, Dallas

Your health. Your way.

Whether the care you receive is online, in-person at one of our centers, or a combination of both, you get the same quality of care for as long as you need us. Here is an example of one simple member journey, and how our care team is able to meet you where you are.

Online and hands-on care

Sometimes you need to see a provider in one of our exam rooms or on a Zoom call. Other times, your care team can have an ongoing conversation with you through messaging without an appointment. Sometimes you need both. Whatever you may need, Crossover will guide you through every step of getting the right type of care, at the right time. Without the hassles.

Hybrid care is online and in person

Online care: Any time you have a health concern, you can conveniently send us a secure message on your phone or computer to start a conversation. This back-and-forth communication happens on your time, not your doctor’s time, in your living room, not in a waiting room. Whenever and wherever you need your care team’s help, thoughts, or guidance, you have immediate access. We are here to put your mind at ease, start treatment faster, and make it super easy to ask any follow-up questions.

In-person care: Schedule an appointment in one of our modern health centers. You’ll be greeted by a friendly Crossover host who will quickly escort you to a beautifully designed room—for primary care, physical therapy, mental health therapy, health coaching, and more—with state-of-the-art medical equipment and technology. If we don’t have a health center near you, your Care Navigator will make you an in-network appointment in your community.

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We get these questions a lot

Our unique approach was built to make healthcare super simple for our members. But, we get that you may have questions, or just want to be sure it’s a good fit for you. Here are a few of the most common questions.
No. Your Crossover membership is a complement to the health insurance you have now, not a replacement. Should you need care beyond what is offered from Crossover’s care team, or require urgent or catastrophic medical treatment, your health insurance plan offers important financial protection. We recommend that you maintain adequate health insurance throughout your Crossover membership.
For members who have access to Crossover through an employer sponsored benefit, we work directly with your employer and insurance to cover your annual membership fee and the care services provided by Crossover. We will bill you for your visit fees, if any, or for other services that are not covered by your membership (such as specialty lab work or enhanced care services, like acupuncture or vision care) based on your benefits and insurance guidelines. For members with individual self-paid memberships, we do not accept your insurance. For all members, lab work and in-person referrals will be billed according to your health insurance guidelines. Should the Crossover team refer you to a provider outside of what Crossover offers, we will match you with a provider that is in-network for your specific health insurance plan.
Yes. We hire our own staff of board-certified, state-licensed doctors and other qualified care providers. When you activate your Crossover membership, you will be connected with a designated care team with expertise in primary care (doctor and nurse), physical therapy, mental health, nutrition, fitness, and care coordination.
With most telemedicine providers, you get a new doctor for every visit—making it difficult to have meaningful conversations about your ongoing medical needs. With Crossover, you will see the same primary care doctor, mental health therapist, physical therapist, and health or fitness coach each time you need care. Moreover, your Crossover care team will proactively reach out to you to be sure you are feeling better, answer questions about your care plan, and help maintain a healthy lifestyle. Unlike telemedicine providers, the Crossover care model supports long-term relationships that ultimately result in better health outcomes.
Both. You can message back and forth with your Crossover care team through the patient portal anytime or can schedule video appointments when needed. If you live near one of our shared health centers or have access to a private on-campus center through an employer, you can also schedule in-person appointments with their Crossover care team. If in-person care is needed and you do not live near a shared health center or do not access to a private on-campus center, your Crossover Care Navigator will help you schedule in-person visits with in-community providers and arrange for any needed tests or lab work.
Crossover is available to adults age 18 and over, either through an individual paid membership or as part of an employer sponsored benefit. Go to "What you get" from any page on this website for what's included in a Crossover membership.
Yes. We serve many innovative companies with employees across the United States. Our model is a highly-rated employee benefit with sustained 93% member satisfaction, improved population health outcomes, and lower healthcare costs. If you are interested in learning more about how Crossover Health can benefit your business, go to Membership at the top of this page, and select "For Employers".
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