Minors' Access

While state laws generally allow a Minor’s parents and legal guardians to obtain the Minor’s medical information, certain state and federal laws protect Minor confidentiality in certain circumstances. These laws also allow a Minor to consent to certain types of care without a parent or guardian’s consent. In those circumstances, information concerning a Minor’s medical care will not be available without permission from the Minor.

Subject to state and federal law, Crossover Health’s general policy is:

parents and legal guardians can access their child’s medical information without restriction.

parents and legal guardians will have reduced access to their child’s health information. We are unable to partition patients’ electronic medical records to separate confidential information from the information a parent or legal guardian may obtain. Accordingly, parents and legal guardians may only have electronic access to their child’s Crossover Health Account if the child signs a Proxy Access authorization form granting the parent or guardian access. Parents and guardians who are not Proxies will still be able to receive their child’s medical information, other than the Minor’s confidential information, by contacting Crossover Health. Currently, only parents and guardians that are Eligible Employees may have Proxy Access. Other parents or guardians would need to call Crossover Health to access the Minor’s health records or manage their Crossover Health Account.

Where a Minor requests a Crossover Health provider’s assistance in communicating with a parent or guardian regarding a medical issue, or when a provider determines that sharing information would be in the best interest of the Minor, our providers will work with the Minor on a communication plan and obtain their consent to share information or explain to the Minor what information the provider needs to share for their safety.

Beginning at age 18, parents and guardians will no longer have access to their child’s medical information held by Crossover Health.

Except where limited by law or court order, and consistent with the guidelines above, a noncustodial parent has the same right to access a Minor’s medical information as the custodial parent. In the case of mentally incapacitated patients, parents/legal guardians may access the patient’s information pursuant to state law. At this time, Crossover Health can only establish the Eligible Employee as the Proxy for access to a Minor’s Crossover Health Account. Accordingly, if a parent or guardian that is not the Eligible Employee desires access or wishes to make an appointment on behalf of their child, they may call Crossover Health.

Glossary of Terms

Age of Consent: the age, which varies by state or jurisdictions, at which a Minor has the legal right to provide informed consent to receive certain specified health care services or procedures, including but not limited to reproductive health, STD, and HIV services, which also varies by jurisdiction.
Crossover Health Account: Crossover’s secure online website, also known as a ‘patient portal,’ that is the nexus of patient engagement, granting individuals access to their own medical information, lab and test results, visit history, clinician messages, and other key patient-facing features.
Age of Majority: The age, which varies by state or jurisdiction, at which a person is legally considered an adult with the full rights and responsibilities of an adult.
Eligible Employee: The primary beneficiary in any of the employer-sponsored health insurance plans that partner with Crossover Health.
Minor: A person who is under the legal Age of Majority.
Proxy: An authorized individual who may view another individual’s Crossover Health Account. Only the Eligible Employee can be assigned as a Proxy.
Proxy Access: The act by which a Proxy is allowed to view and access a Minor’s Crossover Health Account. This is a key feature of family-centered care.
Healthcare Broker meeting with Crossover Sales representative on a virtual meeting

Proxy Access

Accessing Your Minor's Account

If you would like to have access to control your minor dependent’s account please have your minor sign the proxy access form.

Proxy Access Form

Removing Access to Your Minor Account

If you are a minor and would like to remove access to your account from your parent/guardian fill out the proxy access revocation form.

Proxy Access Revocation Form

For Minors Under the Age of Consent

The parent will have full access to the minor’s Crossover account. Authorization will remain in effect until the minor reaches the age of consent. Proxy account access will be revoked automatically after the minor reaches the age of consent.

For Minors Over the Age of Consent

The parent will have access to the minor’s account only once it is authorized and approved by the minor.

You may still request select medical records of your adolescent by requesting them by calling or by visiting a Crossover clinic.

Minor's Policy FAQs

Proxy access is the process by which a Minor, who has reached the Age of Consent, grants their parent or guardian that is an Eligible Employee access to the Minor’s Crossover Health Account, including limited health data therein. The Minor may grant Proxy Access by completing and signing an authorization form. When a Minor grants Proxy Access, the Minor loses direct access to their Crossover platform account. Proxy access gives the Eligible Employee a secure way to help manage their family's health.
Eligible Employees can obtain Proxy Access by having their child that is above the Age of Consent complete and sign a Proxy Access Request form. The form can be obtained on this page or from a Crossover Health team member, and can also be electronically sent to the Eligible Employee’s Crossover Health Account. For Minors who are under the Age of Consent, Eligible Employees are granted automatic access to their child’s Crossover Health Account.
Due to state and federal privacy regulations, the information that a Minor’s parents or guardians can access on a Minor’s behalf will depend on their age. Here's what you can expect:
  1. Minors under the age of consent: The Eligible Employee will have full access to the Minor's Crossover Health Account. Authorization will remain in effect until the Minor reaches the Age of Consent in their home state. Access will be automatically revoked once the Minor reaches the Age of Majority.
  2. Minors between the age of consent and 18 years old: The Eligible Employee will have access to the Minor's account once Proxy Access is authorized by the Minor. Eligible employees may still request select medical records for adolescents via their own Crossover Health Accounts, or by calling or visiting a Crossover Health clinic. When providing paper records, per state and federal consent and confidentiality laws, Crossover limits access to records of treatment that may not be provided without the Minor’s consent.
Yes, Proxy Access can be revoked at any time by the Minor or by a Crossover Health team member by completing and signing a Proxy Access Revocation form, which is available online or by asking a Crossover Health team member.
A Proxy, acting on behalf of a Minor, can schedule and check-in for visits, pay visit fees, and update basic demographic information, such as a Minor’s home address and telephone number. A Proxy CANNOT do the following from their own Crossover Health Account or that of the Minor:
  1. Send a direct message to Crossover Health team members on the Minor’s behalf. Caregivers should call or speak directly with a Crossover Health team member when referring to a Minor’s health.
  2. View lab test results.
  3. Request medication refills.
There are several ways that a Minor, who has reached the Age of Consent in their home state, can create their private Crossover Health Account:
  1. The Eligible Employee can invite their Minors to create a Crossover Health Account from their own Crossover Health Account by visiting the ‘Dependents’ tab in the ‘Accounts & Settings’ page. In order for the Minor to fully register their own account, the caregiver will need to provide the Minor’s email address.
  2. The Minor can reach out to a Crossover Health team member to request an activation email so that the member can register for their private account.
  3. The Minor can complete the registration process independently through the Crossover account sign up process.
Minors, who have reached the Age of Consent in their home state, can schedule and check in for visits as well as process payments for those visits.
No, only the primary account holder, or the Eligible Employee, will have the ability to obtain Proxy Access to a Minor’s Crossover Health Account.
No, a Proxy Access form must be submitted for each Minor. The Proxy Access form becomes part of the Minor patient's electronic health record and, due to privacy regulations, must contain each individual's information.
For Minors of any age group, medical records can be obtained by requesting them from a Crossover Health team member.
Eligible employees can direct their questions by messaging a care team member from their Crossover Health Account, or by calling or visiting your local Crossover Health center. All privacy concerns should be directed, via email, to privacy@crossoverhealth.com