How Holistic Care Leads to a Healthier, Happier You
Focusing on you as a whole person is core to Crossover’s mission. Our holistic, people-first approach addresses your physical health along with your mind, emotions, lifestyle, and history. Plus, we work to proactively keep you healthy, not just treat issues as they pop up like traditional healthcare models.
Crossover’s Advanced Primary Care model removes many of the frustrations that come along with traditional healthcare. How? We provide comprehensive health solutions that prioritize your well-being above all. As a member, you get a dedicated Care Team that gets to know you and works together to help you stay healthy. You can reach your team anytime through messaging and get quick, convenient access to appointments in person or online when you need them—no more weeks-long waits to be rushed in and out in a few minutes.
That’s just the start of why so many members consider us their trusted partner in health and care and how we achieved a 93% patient satisfaction score.
“Not Sick” Is Not Good Enough
We believe a proactive approach is the best way to keep you as healthy as possible for as long as possible. We want to prevent you from getting sick in the first place and identify any potential issues early before they become problems.
That’s why we provide lots of Preventive Care including:
Vaccinations: Staying up-to-date with vaccines helps prevent infectious diseases and protects you and your community from outbreaks.
Screening Tests: Screenings like blood work, mammograms, and colonoscopies can help detect potential health issues before you have symptoms.
Lifestyle: Regular exercise, a nutritious diet, and avoiding / reducing / quitting harmful habits like smoking or alcohol consumption improve your overall well-being and reduce the risk of many chronic diseases.
Mental Health Care: Taking care of your mental health is just as important as your physical health. Therapy can help you better manage stress, anxiety, relationships, and much more.
Lifestyle and Environment: How you live, learn, eat, work, and play all affect how you feel now and how likely you are to develop certain health issues. Our providers will take these into consideration when making recommendations for your care.
You’re a Major Player
At Crossover, you play a major role in your healthcare journey. One-sided relationships where doctors rule is not our way. Instead, members partner with their providers to come up with the best (and most realistic) game plan to tackle issues that work for their needs and lifestyle.
“This decentralization of medicine has changed with the advent of the web and access to information. Now, the physician, or provider, has been appropriately placed as a partner of yours—definitely with expertise and someone you respect and have a lot to offer. But it’s more of a collaborative partnership versus a paternalistic, top-down approach,“
explains Crossover CEO Scott Shreeve, MD.
What’s a Care Team and Who’s On It?
At the heart of Crossover’s holistic care approach is the ongoing, trusted relationship between members and their Care Team. Your team consists of providers from different specialties like Primary Care, Mental Health, Health Coaching, Physical Therapy, Care Navigation, and more. Your Primary Care provider is your team lead. And all your providers collaborate to give you the best and most comprehensive care possible. They support you every step of the way from treating you when you’re sick to managing chronic issues to helping you set and meet personal health goals and even reminding you to schedule checkups, screenings, and immunizations.
Bottom line: You have an entire crew supporting and rooting for you as you navigate your healthy journey.
A Consistent Team Makes All the Difference
Having a dedicated Care Team is a game-changer. Building trust and connection takes time, which is why ensuring members consistently see the same providers is integral to our care model. It helps members feel confident in the care they receive and helps our providers make a lasting, positive impact on member health.
This review from a Detroit-based member reflects how many of our members feel about their Crossover experience:
“I love the fact that I work with the same Crossover doctor and Care Team every time. It really adds to my comfort level.”
Quality Time: No Rushed Appointments
We’ve all been there before: You’re finally talking with the doctor and then, poof, they’re gone. You’re left unsatisfied and frustrated with lots of questions. We do things differently at Crossover. Appointments are usually 30-to-60 minutes long so you can spend real time with your provider and feel heard. You also won’t have to deal with long wait times and can often get same- or next-day appointments when you need them.
“My first appointment was amazing. It was scheduled for 60 minutes but I didn’t think it would actually be 60 minutes”
says a Member from St. Louis.
“Typically, the doctor is in and out. That was not the case here. When the primary came in, we had an informal conversation about how I was doing, my hobbies, and why I was there. We came up with a plan and I never felt rushed. It really feels like everyone cares about you.”
Hear more in her full patient testimonial video.
Get Care the Way You Want It
Our flexible model is designed to be simple and hassle-free. You can get care any time you need it, from anywhere with virtual, in-person, and messaging options.
Virtual Visits: Our virtual network is available in all 50 states. So, you can schedule a video call and connect with a Crossover provider from home or when traveling.
In-Person Visits: Sometimes you need a face-to-face. Schedule an in-person visit at any Crossover health center that’s convenient for you.
Secure Messaging: Have a question or concern? Need a prescription refill? Just log in to your account and send a message to your Care Team for fast help.
No matter how you choose to get care, you’ll feel that human touch come through.
As our CEO Scott Shreeve, MD says,
“We’ve been really excited to see Crossover step forward as a leader in flexible care. Our ability to deliver in-person, online, anytime care that remains connected and compassionate is delivering the value that people expect.”